FREQUENTLY ASKED QUESTIONS

Your order is packed and shipped within 3–6 business days after payment. After that, delivery takes approx.:

  • Switzerland & Liechtenstein: 2–3 business days
  • Germany & Austria: 2–5 business days
  • Rest of the EU, UK & Norway: 2–9 business days
  • USA & Canada: 7–14 business days

We ship with Swiss Post, Hermes or DHL. All details in our shipping policy.

You have 14 days from receiving your order to request a return. Every return must be registered in advance via our return portal – unannounced returns cannot be accepted.

Items must be unworn, unwashed and returned with all tags and packaging. Return shipping costs are paid by the customer. Once your return has been checked, the refund is issued to your original payment method within 10 business days. More in our return policy.

Our longsleeves (Eternity & Insignia) have a relaxed fit and are true to size. The Versatile Zipper has a regular fit, the joggers a baggy fit with adjustable leg openings.

You can find the exact measurements in the size chart on each product page.

Yes. We ship from Switzerland to:

  • Switzerland & Liechtenstein: 7 CHF
  • Germany: 7.99 €
  • Austria: 14.99 €
  • Rest of the EU: 16.99 €
  • United Kingdom: 18.99 £
  • Norway: 23 €
  • USA & Canada: 29.99 $

Other countries are calculated at checkout. Any customs or import duties in the destination country are paid by the customer.

Write us at info@sorveaclo.com or use our contact form – we are happy to help with questions about your order, shipping or returns.

Please contact us as soon as possible at info@sorveaclo.com with your order number. As long as your order has not been shipped yet, we will do our best to adjust it. Exchanges after delivery work via a return and a new order.